Shipping

Effective date: [EFFECTIVE_DATE] Draft — replace warehouse, cutoffs, and rates before publish.

We currently ship within the United States only. We do not offer international shipping at this time.

Some cities and states regulate the sale, possession, or public use of realistic toy or imitation blasters. You are responsible for checking the rules where you live and where you play. If we add official shipping restrictions later, they will be listed here and applied at checkout.

Processing and delivery estimates

Orders ship from [WAREHOUSE_LOCATION].

• Processing: [e.g., 1–2 business days] after your payment is confirmed, excluding weekends and US public holidays.
• Transit: [e.g., 3–7 business days] for standard shipping in the contiguous US, once the carrier has the package.
• Alaska, Hawaii, and US territories: [confirm rates and times] or mark as unavailable until you can support them.

These are estimates, not guarantees. Weather, carrier delays, and incomplete addresses can add time.

Rates

Show live rates at checkout once the shipping plugin is configured. Until real rates exist, do not invent a free-shipping threshold.

Checkout should display the service name, estimated window, and price before the customer places the order.

Packaging

We ship in plain outer boxes with no blaster photography on the outside. Inside, the product packaging includes the age marking and safety information for that item.

Order changes and lost packages

If you need to change the address, email [SUPPORT_EMAIL] as soon as you can. We cannot promise a change after the carrier has the package.

If tracking stops or the package is marked delivered but you cannot find it, contact us within 7 days with your order number. We will open a carrier investigation and then offer a reship or refund, as appropriate.

Batteries and gel balls

Some blasters include a rechargeable lithium-ion battery. We pack and declare these according to the carrier’s rules. We cannot ship spare batteries or blasters to destinations the carrier rejects.

Hydrated gel balls can leak or spoil in transit. Refill packs ship dry unless the product page says otherwise. Hydrate them when you are ready to play.

Questions

[SUPPORT_EMAIL]