Returns & Refunds

Returns & Refunds

Effective date: [EFFECTIVE_DATE] Draft — confirm the number of days and who pays return shipping before publish. Suggested default below: 30 days, customer pays return shipping unless we shipped the wrong or defective item.

Window

You have 30 days from the delivery date to request a return. Email [SUPPORT_EMAIL] with your order number and the item you want to send back. We will give you a return authorization and the address.

Condition

To be eligible for a refund, items must be unused, unwashed, and in the original packaging with all included accessories (goggles, magazines, charger, darts or dry gel balls, manuals).

We cannot accept returns of:

  • Blasters or gear that have been used in play, modified, disassembled, painted, or had the orange muzzle marking removed or covered
  • Opened gel ball refill packs (they cannot be restocked once opened)
  • Opened foam dart refill packs, unless the darts are unused and complete
  • Items returned without a return authorization
  • Items returned after the 30-day window

Defective, damaged, or wrong items

If your order arrives damaged, defective, or is the wrong item, email [SUPPORT_EMAIL] within 7 days of delivery. Include your order number and photos of the issue and the packaging.

We will repair, replace, or refund the item, and we will cover reasonable return shipping in these cases.

Batteries and electronics

If a battery or charger fails under normal use during the return window, contact us before you send it back. Do not ship a damaged or swollen battery without our instructions.

Who pays return shipping

  • Change of mind, unused item: you pay return shipping.
  • Our error, damage in transit, or a confirmed defect: we pay return shipping or send a prepaid label.

Refunds do not include the original outbound shipping charge, except when the return is our error or a defect.

Refund timing

Once we receive and inspect the return, we issue the refund to your original payment method within 5 business days. Your bank or card issuer may take another 5–10 business days to show the credit.

Exchanges

We do not run a separate exchange checkout. If you want a different color or model, return the unused item for a refund and place a new order.